Membership Policies

Below are our current membership policies.  If at any point you require any membership changes (i.e. upgrades, cancellations, holds) please contact our staff matt@crossfitaerial.com or by calling at (218) 461-8011.

SIGNING IN

-All members must sign in at the front desk (FD) prior to any scheduled class, private training session, or special event. 
-To speed the check in process, we ask everyone to reserve their spot ahead of class time, then to check in via the main computer upon arrival.
-Please note that we have a 5 minute grace period for class attendance. Any member arriving over 5 minutes late will only be permitted at the coach’s discretion.

UPGRADE/DOWNGRADES

-Membership upgrades can occur at any time.  Upgrades requested during the current membership month will NOT be assessed a fee to offset any difference between membership rates.  No fee will be assessed for upgrades requested to begin at the start of the next membership month. Membership upgrades must be in place for at least 2 billing cycles before a downgrade can be requested.

ACCOUNT HOLDS

-CrossFit Aerial will honor membership holds/suspensions of four weeks or more, provided that staff is notified at least 3 days in advance. All requests for membership holds must be submitted via email to our staff with at least 3 days notice.
-Periods of suspension will extend the member’s current billing cycle by the total number of days absent, resulting in no financial loss for planned timed away.
-Due to injury or significant life events, Memberships can be placed on hold for up to 90 days. The membership will automatically be reinstated after that unless the member contacts us within 3 days from the end of the hold.
-Common holds: injuries,  extended travel, severe sickness, students back home during break, and pregnancies.

REFUNDS/CANCELLATIONS

-Members looking to cancel prior to their Month to Month membership renewal must fill out our CANCELLATION FORM at least 30 days prior the bill due date.
-CrossFit Aerial will not provide refunds retroactively for any cancellation requests.
-Deleting your payment information from Zen Planner does not cancel your membership.  Membership cancellations are only processed by contacting FT Staff (contact info above)

MISCELLANEOUS

-Recurring memberships and punch cards cannot be shared or transferred among members.
-You must be at least 15 years old to participate in CrossFit classes, unless accompanied by a legal guardian (in class with them).

KIDS AT AERIAL

-Our gym prides itself on being a kid-friendly place. In the interest of keeping everyone as safe and focused on their fitness as possible, we’ve updated our policies regarding our favorite tiny humans. If you have a child that you would like to bring with you to class, please review these policies.

CrossFit Aerial Kids Policies:
-No kids are allowed on the gym floor
*Car seats, strollers, and play-pens are allowed as long as they are out of the way and incapable of leaving that area*
-Coaches are not responsible for attending to kids needs.
-Kids must be able to sit in the lounge area unattended, which means they are not a distraction to others, and are not a danger to themselves or others.
-Kids MUST be signed in on the Clipboard on the entryway desk. This is a requirement.
-No kids are allowed behind the front desk.

CORE VALUES

  • Excellence

We strive to be the best by putting our customers first with exceptional service. We will be open and clear with our guidance as well as supportive in your personal journey. It is our promise to gain TRUST in every aspect of your experience.

  • Integrity

We are sincere and uncompromising in our commitment to doing the right thing. We value each and every opinion in hopes to better our own. It is our goal to gain your RESPECT when building our relationship. 

  • Passion

It is our commitment to you that shows true PASSION in producing excellence. We are determined to make dreams a reality through hard work, dedication, and self-discipline. With effort and commitment, anything is possible!!

CODE OF CONDUCT

ATHLETE
-Be willing to commit to bettering your health and wellness
-Be coachable, able to listen to and respect coaching cues
-Be respectful of other members and their time
-Be willing to be part of the Aerial Community and HAVE FUN!

COACH
-Run Safe, Organized and Efficient Classes
-Be empathetic
-Encourage, Motivate, and Inspire in their own way
-Apply their knowledge unbiasedly to every athlete
-Value the members time
-Uphold all Aerial Rules and Values

We are committed to making this a safe, fun, valuable place for EVERYONE!

Any questions? Contact Us!